Frequently Asked Questions
Everything you need to know about shopping with DoodleCollection Store.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days for domestic orders. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are the materials used in your products eco-friendly?
Sustainability is important to us. We prioritize sourcing high-quality, durable materials that are ethically manufactured and, where possible, made from recycled or sustainable components.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our support team; otherwise, the standard return process applies.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the checkout page.